To report a Debit MasterCard lost/stolen, call us toll free at 844-246-1403 Monday – Thursday 8:30AM-4:30PM, Friday 8:30AM-6:00PM, and Saturday 8:30AM-12:00PM.  After hours, please call 800-472-3272 to cancel your card.

You should also consider downloading and using our CardValet® app.  The app allows you to turn your  debit card “on” or “off” anytime.

CardValet® is easy to use and one of the most powerful tools you can have to protect against fraudulent use of a lost, stolen or compromised debit or credit card. It can also be useful for controlling the way dependents can use a credit or debit card you give them. In addition to the ability to turn your cards “on” or “off” for all transactions, you can also:

  • Limit the card to a geographic area
  • Limit the type of merchant where the card can be used
  • Limit the dollar amount for any transaction
  • Receive alerts when anyone attempts to use the card outside your limits

Download today from your Google or Apple apps stores.