Below are some Frequently Asked Questions by category. Click on the category name to read the FAQs.
Q: Are my deposit accounts FDIC insured?
A: Yes! Each account holder is insured by the FDIC up to $250,000.
Q: How do I set up Direct Deposit of my payroll check?
A: After your account has been opened, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your account has been opened, you will receive our routing and transit number and your account number. Simply contact the Social Security Administration at 1-800-772-1213, and have your Social Security number and account information available to set up your direct deposit.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.
Q: Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.
Q: Can I open an account if I don’t live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only open accounts for persons residing within the United States with valid U.S. tax identification numbers or Social Security Numbers. If you have questions, Contact us. We’d like to hear from you.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit, Internet Banking, Mobile Banking, and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Mobile and Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.
Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details. You must be present to do a wire transfer.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit of ACH (Automated Clearing House) transactions. You can also deposit a check anywhere and anytime using Mobile Banking. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that’s best for you.
Q: When do I have access to use Internet Banking?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.
Q: How current is my banking information?
A: Your account information is updated in real time.
Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, CDs and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month’s transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demonstration Site that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.
Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password and user id to access the service for the first time. You may contact us by telephone or wait for your password to be emailed to you. You must have an existing checking, savings, CD or loan.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned User ID and password to login for the first time, you will be prompted to change your User ID and password. You will also be required to change your password every 90 days for security reasons.
Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately!
Q: What are eStatements?
A: eStatements are an electronic copy of your statement. It’s a quick and easy way to receive and store your monthly statement using your access through online banking.
Q: How do eStatements work?
A: You log into Online Banking and sign up for the service using the enrollment link. Then, we notify you through email each month when your statement is ready to be viewed. You will be able to view your statement from your computer, 24 hours a day, seven days a week via the Internet.
Q: Will I continue to get a paper statement through the mail?
A: No, your paper statements will stop once you’ve signed up for eStatements.
Q: How safe is my statement online?
A: Just like Online Banking, we maintain the highest level of security, using proven technologies to protect your data and ensure the safety and confidentiality of your electronic statement.
Q: When will I receive my online statement?
A: You’ll receive your statements sooner than with traditional mailing. Upon signing up for eStatements, you will receive your first email notification the following month. You will continue to receive a monthly email notification that your online statement is available.
Q: How much history will I have access to?
A: eStatements are available for the previous 18 months.
Q: Can I save my eStatements?
A: Yes, you have the option of printing a hard copy or saving a copy of the PDF file to your own computer.
Q: How does bill payment work?
A: To help you understand the process, we have provided a diagram.
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a ‘Final Payment Date.’
Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!
The first time you attempt to access the bill payment section of Internet Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.
Once the disclosure is agreed to, you complete the online registration form. The registration information is then transmitted to CheckFree for their approval process. If the application is approved by CheckFree you will instantly be directed to the CheckFree Bill Payment Center. If you are not directed to the CheckFree Bill Payment Center please contact customer service as soon as possible. CheckFree will also send an acceptance ‘welcome letter’ to you via regular mail. You should receive the welcome letter within 8-10 business days.
Q: When I add a new payee to my bill payment account, or change my biller’s account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A: Not at this time.
Q: Can I use electronic bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.
Q: When can I start using electronic bill payment?
A: You can begin bill payment once you are directed to the CheckFree Bill Payment Center. If you are not directed to the CheckFree Bill Payment Center, please contact customer service at 856-825-0809.
Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.
Q: Are my bill payment transactions reflected as Internet Banking transactions?
A: All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q: Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
Q: Is there a limit to the number of bill payment accounts I can set-up?
A: No, if you would like multiple bill payment accounts please contact customer service at 856-825-0809.
Q: Who can be paid using the bill payment system?
A: Anyone in the United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q: Can I pay my bills on the weekend?
A: No. Bill Pay will only allow payments to be scheduled from Monday thru Friday. You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days. Bill Payment will default the earliest payment date, if that is not the date you want the payment to be made, you will need to change the date.
Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.
Q: What if I do not have sufficient funds on the day CheckFree, our bill payment providers, debits my account?
A: Following is a summary of CheckFree’s policy on Insufficient Funds:
- A block will automatically be placed on all accounts that have an ACH debit returned to bill payment services. No additional bill payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to the Financial Institution.
- Upon the first return, CheckFree will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification.
- CheckFree will contact the financial institution to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed.
Q: Are all debits and credits sent out at the same time?
A: Yes, they are all sent out at the same time.
Q: How is my account debited?
A: Your account is debited by ACH or check.
Q: What is ACH?
A: Automated Clearing House is a funds transfer system, which provides for the interbank clearing of electronic entries for participating financial institutions.
Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.
If you select an electronic payee with the address that matches that indicated on the payment coupon, and CheckFree routes the payment incorrectly, then CheckFree will take responsibility for the late fee.
Q: How do I place a ‘stop payment’ on a bill payment?
A: A payment may be edited or deleted anytime before the “process date.” Payments that have been remitted electronically cannot be stopped.
Note: If you cancel an automatic payment, only the selected payment is canceled. You do not cancel any future payments in the payment schedule. To cancel all payments that you’ve scheduled to be paid automatically, go to Manage Your Bills and delete the automatic payment.
The Internet banking service has several effective security techniques that we encourage you to implement when you use the Internet banking service:
- Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
- Change your password on a regular basis.
- Use the Exit button to end each Internet banking session. Do not use the Back button to exit the site.
- Change your session timeout in User Options to a time that meets your needs.
- Balance your account on a regular basis. Internet Banking makes it easy!
Please be advised Millville Savings and Loan will NOT contact you by email, phone or text message. There are currently multiple “phishing” scammers that are trying to trick customers into giving out personal financial information. These scammers are targeting customers of banks on a random basis. Please do not give your financial information to anyone, if you are contacted please notify the bank as soon as possible. Any questions please contact customer service at 856-825-0809